Frequently Asked Questions
Welcome to our FAQ Page
The mask is a universal size option and will fit most!
We only carry one size because there are adjustable features on both masks.
We cannot say this mask will give you 100% protection from the virus. It is very important that to know that NO mask will give you 100% protection. The best practice is to adapt safe practices which includes: social distancing, washing your hands, disinfecting, and wearing a mask recommended by the CDC.
The CDC specifically recommends cloth masks with multiple layers, the more the better. Our Aerokarbon PM2.5 Masks offers 8 layers of protection with the filter.
Our masks are not medical grade (They are dedicated to the healthcare workers) and we do not make any medical claims.
Please visit WHO for more information: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
There has been some speculations on how valves are not a good recommendations. Most articles that speak about this, are speaking about masks that are not reusable. Our Valve is built on re-usable fabric, We found that a lot of re-usable masks are hard to breath and the valve is to help you breath better while wearing the mask.
Adding the PM2.5 Filters gives you 5 layers of protection and then the mask itself gives you 3 layers, a total of 8. We have not found any articles saying re-usable masks with valve are unsafe yet
Please note these are not replacements for N95 masks and these are just a better alternative than wearing no protection or a scarf.
For safety reasons, any mask(s) purchased will be final sale and cannot be returned. All sales are final. Please also note that if you receive a tracking # and we have shipped it out, there is no returns allowed other than the item being defective.
Please also note, Returns are only accepted if it has not been shipped yet, if you get a tracking # we cannot return the mask as it is not safe to re-sell at this point and it has left our warehouse.
Our full policy: https://aerokarbon.com/policies/refund-policy
Due to high demand there may be a processing time of up to 3 business days. Depending on your location you can expect to receive your order in 4-7 business days after placing your order. We're working around the clock to pack and ship all orders as soon as possible and thank you for your patience during these times.
We store and ship all of our products from our warehouse in New York, NY, USA!
Your order should arrive within 4-7 business days after purchase. The estimated delivery time is determined based on the delivery location.
Please note: This does not account for the 1-3 Business days needed for processing
We can always accommodate if needed, please reach out.
As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package!
Please note: there is a 1-3 business days delay for processing.